1. Introduction

Artefact Interiors is committed to protecting your privacy and handling personal information in a responsible and transparent manner.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or engaging with our services, you consent to the handling of your personal information as described in this Policy.

2. What personal information we collect

We may collect personal information that is reasonably necessary for our business activities, including but not limited to:

Name
Email address
Phone number
Residential or project address
Information provided through enquiry or consultation forms
Details relating to your interior design or furnishing requirements
Correspondence and communications with us
Website usage data, including IP address, browser type, and pages viewed
We do not collect sensitive information unless required by law or with your explicit consent.

3. How we collect personal information

We collect personal information in a number of ways, including:

When you submit an enquiry or request a consultation

When you communicate with us via email, phone, or in person

When you subscribe to our mailing list or updates

Through your use of our website, including via cookies and analytics tools

Where reasonable and practicable, we collect personal information directly from you.

4. Why we collect and use personal information

We collect and use personal information for purposes including:

Responding to enquiries and consultation requests

Providing interior design, styling, and furnishing services

Managing client relationships and communications

Preparing proposals, specifications, or recommendations

Improving our website and services

Marketing and promotional communications, where consent has been given

Complying with legal and regulatory obligations

We will not use your personal information for purposes unrelated to our services without your consent, unless required or permitted by law.

5. Disclosure of personal information

We may disclose personal information to third parties where reasonably necessary to provide our services, including:

Contractors, trades, suppliers, and makers engaged in a project

Professional advisers such as accountants, insurers, or legal advisers

Service providers who support our business operations, including IT and website services

We do not sell or rent personal information to third parties.

Where personal information is disclosed to third parties, we take reasonable steps to ensure it is handled in accordance with this Privacy Policy and applicable privacy laws.

6. Overseas disclosure

Some service providers, such as website hosting, analytics, or cloud services, may be located outside Australia.

Where personal information is disclosed overseas, we take reasonable steps to ensure that the recipient complies with privacy obligations substantially similar to those under Australian law, unless an exception under the Privacy Act applies.

7. Cookies and analytics

Our website may use cookies and similar technologies to enhance user experience and collect usage information.

Cookies may be used to:

Analyse website traffic and performance

Understand how visitors interact with our website

Improve functionality and content

You can adjust your browser settings to refuse cookies. Doing so may affect the functionality of the website.

8. Storage and security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Personal information is stored securely using physical, electronic, and administrative safeguards appropriate to the nature of the information.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law.

9. Access and correction

You may request access to personal information we hold about you and request correction if you believe it is inaccurate, out of date, incomplete, or misleading.

Requests should be made in writing using the contact details below. We will respond within a reasonable timeframe and in accordance with the Privacy Act.

10. Marketing communications

Where you have consented to receive marketing communications, you may opt out at any time by following the unsubscribe instructions in our communications or by contacting us directly.

We will not send marketing communications without consent where required by law.

11. Complaints

If you believe we have breached this Privacy Policy or the Australian Privacy Principles, you may contact us using the details below.

We will investigate all complaints and respond within a reasonable period. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

12. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be effective upon publication on this website.

We encourage you to review this Policy periodically.

13. Contact us

If you have any questions about this Privacy Policy or how we handle personal information, please contact Artefact Interiors via the contact details provided on this website.