Most Artefact pieces are made to order. That means we build your piece to the agreed size, configuration and fabric, then schedule delivery once it is complete. We’ll confirm your selections in writing before production starts.

Not always, but it helps, especially for fabric selection. Seeing texture, weave and tone in person is the fastest way to choose with confidence. If you cannot visit, we can guide you remotely with recommendations based on your room and the look you’re aiming for.

Yes. Proportion is everything. If you share a few room photos and rough measurements, we can recommend the best scale and configuration for your space, including practical considerations like walkways, sightlines and how the room is used.

Otherwise we have a complete end-to-end interior design and styling service where we can support you in selecting furniture for anything from a single room to a whole house.

Yes. If you want higher-touch guidance, we can support you through a phone consult, or an in-home styling session where we consider the broader context of your home, finishes and furniture plan.

Your order is confirmed once the specifications are agreed in writing and the deposit is received (where applicable). At that point we schedule production.

Sometimes, but changes are time-sensitive. Once production begins, changes may not be possible or may incur additional cost. We’ll confirm the approval point for your order so you know exactly when specifications become locked.

Fabric determines how the piece feels, how it looks in your light, how it wears day to day, and how it holds up over the years. The right choice depends on lifestyle, kids, pets, sunlight exposure and how the piece will be used.

We work with a wide range of premium upholstery fabrics from established industry leaders. Options vary by product and suitability. If you tell us the look and performance you want, we’ll narrow the field quickly.

Yes. We can recommend fabrics that perform well in high-use homes, including options that are easier to maintain and more forgiving day to day. We will also advise honestly if a fabric is beautiful but high-maintenance.

Yes. We can provide guidance on samples and the best way to compare them in your home, including looking at them in natural light and alongside key finishes like flooring and wall colour.

Photography varies across screens and lighting conditions. Fabric and finishes can also read differently depending on orientation and natural light. We recommend reviewing samples where possible, or letting us guide you with a shortlist that suits your space.

Customisation depends on the product. In many cases we can advise on sizing, configuration and certain details, and we’ll confirm what is possible for your specific piece before anything is locked in.

Start with how you use the room. Then consider walkways, distance to coffee tables, TV viewing, and how the piece relates to existing furniture. If you share room photos and approximate measurements, we can recommend the right scale and layout.

Yes. Made-to-order and handcrafted work can have reasonable tolerances. We build to the agreed specifications, but minor variations can occur as part of the nature of construction and materials.

This is a key part of planning. Measure access points such as doors, hallways, stairwells, lifts and tight turns. If you are unsure, tell us your constraints early. We can help you think through access and delivery requirements.

Lead times vary by product, material availability and production schedule. Once your selections are confirmed, we will provide an estimated lead time and keep you updated.

Delivery is quoted based on location and access requirements, including stairs, lifts, narrow entries, parking restrictions and site conditions. We’ll confirm delivery costs once we understand your requirements.

Regular light vacuuming and prompt attention to spills make a meaningful difference over time. We’ll provide care guidance aligned to your selected fabric, including what to do and what to avoid.

Some natural and textured weaves can pill as part of normal use, particularly early on. This is not always a defect, it is often a characteristic of the fibre and weave. We’ll advise you on what to expect and how to maintain the surface if pilling occurs.

We can advise on appropriate options depending on the fabric. The best approach is usually to choose a fabric that suits the way you live, then follow straightforward care habits.

If an item arrives damaged, contact us promptly with photos so we can assess and resolve it. Keep all packaging until we confirm next steps.

We stand behind workmanship and materials in line with Australian Consumer Law. Warranty coverage can vary depending on product type and materials, and it may differ if customer-supplied materials are used. If you need warranty specifics for a particular piece, ask and we’ll provide them.

“Priced from” reflects a baseline configuration. Final pricing depends on size, configuration, fabric selection and any custom details. We’ll confirm pricing once your specifications are clear.